Refund and Returns Policy

Overview

Return Policy

• All returns should happen without 14 days of the delivery date of the product.

• Proof of payment is required before any returns are processed.

• In the case of damage complaints or poor craftsmanship a photo will be required for the return to be approved.

• We take the utmost care to ensure the safe delivery of our products, but will not be held responsible for any damage to products during shipping.

• Products will only qualify for returns in the case of poor craftsmanship, upon which clients will have the option to receive store credit or exchange the product for a new one.

• Exchanges will be allowed in the case of a garment being the wrong size. This will not be valid for garments that only come in a standard size.

• Products can be returned to our office in George, but the client is responsible for the shipping costs. We will only be responsible for the return shipping if there is damage to the product due to fault on our side.

• Custom orders will not be exchanged, unless proof of damage from Straal’s side can be provided.

• Swimsuits can only be exchanged for something of the same price value. 

• If a swimsuit is being returned for another one that is available on our website, it will undergo a damage inspection and if there is no damage it will be exchanged for another one. If there is damage to the swimsuits an invoice will be sent to the customer that should be paid in full before the new one will be sent. 

• Courier fees for exchanges and returns will fall on the customer unless there is damage to the swimsuits that can be proven to have happened at Straal’s end

.• We do not take any responsibility for damage to orders that take place while the orders are being couriered. All swimsuits undergo a quality check before being shipped. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@straalshop.co.za

Exchanges

Swimsuits can only be exchanged for something of the same price value. If you need to exchange an item, send us an email at hello@straalshop.co.za

Shipping returns

Products can be returned to our office in George, but the client is responsible for the shipping costs. We will only be responsible for the return shipping if there is damage to the product due to fault on our side.

Need help?

Contact us at hello@straalshop.co.za for questions related to refunds and returns.